FAQs

The WeCollect account supports multiple currencies. Some currencies can be used for certain features only. The WeCollect account offers a multi-currency IBAN, which supports the following 35 currencies: GBP, EUR, USD, AED, AUD, BBD, BGN, BHD, CAD, CHF, CZK, DKK, GHS, HKD, HUF, ILS, JPY, KES, MXN, MWK, NOK, NZD, OMR, PHP, PLN, QAR, RON, SAR, SEK, SGD, THB, TND, TRY, UGX, ZAR The 21 card-supported currencies are: GBP, EUR, USD, AED, AUD, CAD, CHF, CZK, DKK, HKD, HUF, ILS, JPY, NOK, NZD, PLN, RON, SEK, SGD, TRY, ZAR. If you hold a balance in any of these card currencies, you can use it to make card payments without an exchange. You can also use your card for payments in other currencies, as long as Mastercard payment is accepted.

Getting started with WeCollect is seamless, with onboarding typically completed in as little as 3 working days.

Owners and admins can add people to the account. To add a new person to your WeCollect account, please sign in and go to the “People” page of your account. At the top of this page, you’ll see a button that says “+ Add People”. Once you click on this, you’ll be asked to add some information about the person you wish to add. We’ll need to know their name, email address and you’ll need to assign them an account role. Roles You can assign one of the following roles: Primary owner Your company account must always have an active Primary owner. Only one person within your company can hold this at any given time. The Primary owner has the same permissions as an Owner, but they cannot be deactivated. The role can be transferred to another active Owner, by the current Primary owner. Owner Owners have view and edit access to all functionality in the platform. Owners also have access to Account settings, where they can activate/deactivate certain features. Admin Admins have view and edit access to all functionality in the platform, with the exception of view-only access to Account settings. Payer Payers can add recipients and make payments from your account. They do not have access to any settings or permissions. Viewer Viewers have view access to all functionality in the platform, except Account settings. Viewers do not have any edit access, nor can they make any transactions, within your company account. Accountant Accountants have view and edit access for spending activity, including statements and transactions. They also have access to manage Annotations and Integrations in Account settings. People with the accountant role cannot have their own Individual card. User You can assign Users to Individual cards. Users cannot view or edit anything at account level, or make wire payments. Once you have selected a role, you will be able to choose whether or not an invitation is sent out to them immediately. In most cases, you can simply invite your staff as soon as you add their details on the platform. We give the option to invite them later for situations where you may prefer to invite them at a more convenient time, for example, while you are meeting with them or onboarding a new member of your team. You will be able to invite someone later by selecting them on the People page and clicking “Send invite” on their profile. The next screen will ask you to add a job title, employee number and work phone number, which is optional. This may help you and other members of your team identify people on your account. If the person will need to be assigned to a specific balance to draw money from, assign them to a balance or create a new one.

Your WeCollect account provides you with your own multi-currency current account. To add funds to your account balance simply send money from your bank to your unique account details, in any of the 38 supported currencies. You can load your main account balance from the “Add money” option, which exists on all pages of the account other than the People page. You will be given the option to add money in the same currency or convert currency. If you want to send the same currency to your balance you will be shown your unique account details for that balance which you can use to pay directly into your account. If you choose to convert currency, you will be able to choose the currencies you want to pay in, and what you want to receive in your account, along with the rate the money will be exchanged at. Once you have confirmed your order, you’ll be shown payment details. You can look at any exchange orders you’ve placed by going to the “Transactions” page of your account. If you select the transaction you will be able to download a confirmation of the order. If you wish to add money to one of your Shared balances, go to the “Balances” page, click “View” on the relevant balance tile, and then go to the “Manage” tab. You can add money by making a transfer to the account details listed under “Payment details for Account balance”.

If your colleague already had an account on Spend or WeCollect, they will not receive an invitation email. Once you have invited them, they will find they can simply enter their details as normal on the sign-in page and they will be able to access your organisation’s account.

On the WeCollect platform, all cards are linked to a balance. To ensure that a card can access spending money, you will need to ensure that the balance it is linked to has money in it. To do this: Go to the Payments page Choose the “Internal transfer” tile Select which Balances to transfer from and to and the amount Should I get a virtual card rather than a physical card? We recommend virtual cards for making any type of payment that you know will always take place online. As you can quickly and easily set up new virtual cards, you can assign one to each payment type, for example, you might want a virtual card just for your software subscriptions and another for online marketing spending. This allows you to monitor separate payment types easily. In addition, physical cards are always assigned to one person, whereas you can allow a whole department to use one shared virtual card, or assign one card for a specific project that involves many teams in your organisation.

In most cases, you can simply invite your staff as soon as you add their details on the platform. We give the option to invite them later for situations where you may prefer to invite them at a more convenient time, for example, while you are meeting with them or onboarding a new member of your team.

If you have a business account with us you have the option of providing a work number. You can change this on your account page. Please follow these steps: Click on the name at the top of your account page. Select “My details”. Scroll to the end and select “Profile information”. You will be able to edit and save your work number here.

Please log in to your account and go to “Cards” from the menu on the left. If you are on our mobile app this will show at the bottom of the screen. On this page, you’ll be able to toggle between individual and shared cards. All shared cards are virtual rather than physical. Therefore to order an individual physical card, please choose the “Individual cards” option and select “Create card”. You will need to have the role of Primary Owner, Owner or Admin in order to create a new card. First, please choose who to order the card for. You order for yourself or someone else. If you do not see the person you need on the list, please first go to the “People” page of your account to add the person to your business’s account. After selecting the cardholder, you’ll be asked if you would like a physical card ordered. You will need to choose the delivery address which is normally the company’s registered address. If you are ordering a card for yourself, you will be able to set your own PIN. If you order a card for someone else, a PIN will be set at random. The card should arrive in around 3 to 5 working days. Please note that if you were already using the virtual version of the card, the numbers on the back of the card will update if you order a physical card, so please ensure that you update anywhere that has card details saved (for example subscriptions).

The delivery address will be confirmed when the card is ordered. If you wish to check the delivery address after ordering the card, please go to the “Cards” page and then select the card. A panel will appear on the right which lists the address that the physical card has been sent to.

Please go to the “Cards” page and select the card. A panel will appear on the right. You’ll see the balance the card draws from under “Balances and spending limits”.

Please go to the “Cards” page and select the card. A panel will appear on the right. Near the bottom of this panel, there is an option to “View transactions for [name on card]”. This will take you to the transactions page of your account which will be filtered for transactions from that card specifically.

Pausing a card temporarily stops transactions from taking place. You can resume the card at any point. We recommend you pause the card if you think it has been mislaid.

For security reasons, please only activate a physical card once it has arrived with you in the post. The named cardholder, or someone with the Owner or Admin role on your account will be able to activate their card via their account. Please go to the “Cards” page and select the card. A panel will appear on the right. Under the image of your card, you’ll see a box with this link “Click here to activate your card”. You will need to click this option and enter your password.

Only the named cardholder can see their PIN. Please go to the “Cards” page and select the card. A panel will appear on the right. Under the image of your card, you'll see an option to “View PIN”. You’ll need to enter your account password in order to see your PIN.

No, only the named cardholder can activate their own physical card via their account.

The card is valid for 4 years from when you order it.

Please click the onboarding tab to get started. We’ll need to ask you a few questions about you and your requirements before your account is set up.

We aim to process your payment on the same day we receive the funds. Depending on the value date, time of day and currency it could take up to three working days to credit your recipient. If you would like to confirm the timeframe for your payment, please contact us via live email.

WeCollect jurisdictional coverage is inclusive of but not limited to – UK, EEA, MENA, LATAM, UAE, GCC, and Asia.

Onboarding requirements can be found in the footer under – KYC | KYB.

KYC (Know Your Customer) is the process of verifying a client’s identity to prevent fraud and financial crimes.

KYB (Know Your Business) is the process of verifying a company’s identity, ownership, and legitimacy to prevent fraud and financial crimes.

WeCollect supports FPS, SEPA and SWIFT. Subject to fees.

A payment might be RFI’d (Request for Information) if additional details are needed to verify the transaction and ensure compliance with regulations.

RFIs (Requests for Information) are issued only on a case-by-case basis, when the compliance team identifies a transaction as potentially suspicious.